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Job Title: Customer Experience Cloud & AI SMELocation: Remote / UAE / PortugalCompany: KompetenzaDepartment: AI & Service Cloud DevelopmentReports To: director R&DAbout KompetenzaKompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement.Role OverviewWe are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption.Key Responsibilities Develop & Optimize Self-Service Customer Portals Design, configure, and enhance customer self-service portals using Salesforce Experience CloudImplement self-service automation and AI-driven workflows to improve customer interactionsEnsure portals are intuitive, scalable, and personalized with guided service journeysIntegrate Einstein AI and automation tools for proactive customer support and case resolution AI-Powered Virtual Agents & AutomationDevelop and optimize AI-driven virtual agents within Salesforce and external platformsUtilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer supportImplement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platformsEnsure AI agents learn from interactions to continuously improve customer responses Cross-Platform AI Automation & IntegrationWork with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operationsIntegrate self-service portals with third-party AI tools, RPA solutions, and external APIsImplement AI-powered predictive analytics to personalize customer experiences Customer Engagement & AI MentorshipAct as an AI & Experience Cloud SME, guiding clients through their AI and automation journey Work directly with customers to understand their challenges and tailor AI/self-service solutionsProvide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portalsGather feedback from end-users to enhance AI models, workflows, and self-service functionalities Data Intelligence & AI Performance OptimizationUse Salesforce Data Cloud and AI analytics to drive data-backed automation improvementsContinuously monitor AI agent performance and customer engagement metrics to optimize processesEnsure compliance with data security, privacy, and ethical AI practices AI & Innovation StrategyStay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutionsWork with internal teams to align AI automation with business and customer service objectivesEvaluate and integrate new AI and automation tools to enhance customer experienceKey RequirementsTechnical Skills 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflowsExperience with Salesforce Flow, Omni-Channel Routing, and case automationFamiliarity with third-party AI, automation, and chatbot platforms outside SalesforceKnowledge of API integrations, RPA, and machine learning-driven automationSoft Skills & Experience Passionate about customer experience, AI, and digital transformation Comfortable working directly with clients, understanding their self-service & AI needs Strong problem-solving and analytical skills to build impactful automation solutions Excellent communication & presentation skills, able to mentor and train customers Ability to learn quickly and stay updated on the latest AI and self-service technologiesWhy Join Kompetenza R&D Work on cutting-edge AI & self-service portalBenefitsWhy Join Kompetenza?✅ Build a lead generation machine from the ground up - an exciting opportunity to create a scalable system.✅ Work with cutting-edge AI and automation tools to optimize sales outreach.✅ High earning potential - competitive salary with performance-based commission.✅ Remote work flexibility with a global team.

At Why Hiring, we help ambitious professionals connect with forward-thinking companies across the UAE and international markets. Our goal is to make career growth more accessible by matching skilled talent with opportunities that align with their expertise, goals, and long-term potential. We believe data and technology are reshaping industries, and we’re committed to supporting professionals who want to be part of that transformation.About the PositionWe are looking for a detail-oriented and analytical individual with a passion for data, problem-solving, and technology. In this role, you will work alongside cross-functional teams to analyze data, uncover insights, and support the development of intelligent, data-driven solutions that contribute to strategic business decisions.Key ResponsibilitiesAnalyze structured and unstructured datasets to identify trends, patterns, and actionable insightsAssist in developing and testing predictive and machine learning modelsPerform exploratory data analysis to support operational and business initiativesSupport the creation and maintenance of scalable data pipelines and workflowsCollaborate with analysts, engineers, and stakeholders on data-focused projectsBuild scripts and automation tools to improve efficiency and reduce manual processesContribute to improving data quality, consistency, and accessibility across systemsCreate reports and visualizations to communicate findings effectivelyParticipate in experimentation, validation, and performance analysis activitiesIdentify opportunities for process optimization and analytical improvementsContribute to team collaboration and knowledge-sharing initiativesQualificationsBachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, or another quantitative disciplineFamiliarity with Python, SQL, R, or similar programming languagesUnderstanding of statistical analysis and data modeling techniquesExperience with visualization tools such as Tableau, Power BI, or similar platformsBasic understanding of machine learning and AI conceptsKnowledge of relational and/or NoSQL databasesFamiliarity with cloud platforms and modern data technologies is a plusAbility to translate technical findings into clear business insightsStrong analytical thinking and problem-solving abilitiesComfortable working with large and complex datasetsEqual Opportunity StatementWhy Hiring is committed to building an inclusive and diverse workplace. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of race, gender, nationality, religion, age, disability, marital status, or any other protected characteristic under applicable laws.

We're building the AI operating layer for procurement. SMB manufacturers still run on fragmented ERPs, emails, spreadsheets and PDFs. We're replacing that with autonomous agents that manage purchase orders, coordinate suppliers, reconcile invoices, handle sourcing and quotations, and learn continuously from company processes.Procurement will shift from people operating software to humans supervising AI systems. We're looking for the Founding AI Engineer to build it.What you'll work onA production multi-agent stack already live with paying customers:Agent orchestration: stateful multi-agent graphs, supervisor / worker patterns, planner-executor splits, human-in-the-loop checkpoints, durable execution. Trade-offs between agent frameworks (graph-based, role-based, code-as-agent) and when to go customAgent memory: layered design across working, semantic, episodic and procedural. Importance scoring, summarization, why naive RAG breaks in long-horizon loopsVector and hybrid retrieval: vector DBs, BM25 + dense hybrid, reranking, query rewritingTool use and integration: function calling at scale, MCP, schema design for reliable tool selection, mock-first integration layers for ERPs and external systemsLLM routing and evals: tiered model routing, structured outputs, eval-driven iteration, regression suites, cost and latency budgetsProduction infra: async backend, Postgres with vector extensions, queueing, multi-tenant isolation, full LLM and application observabilityRoadmap: deeper MCP tool layer, self-improving agents driven by procedural feedback, predictive ML for supplier risk, price drift, supply chain disruption.Who we wantHighly ambitious, fast-moving builder mentality with strong ownership and genuine interest in solving real operational problems through AIStrong academic background in Computer Science, Engineering, AI, Machine Learning, or related fields from a leading university. MSc or PhD is a plusExperience at top technology companies, AI startups, research labs, or high-performance engineering teams, with a track record of shipping real systems to production usersDeep technical understanding of AI agents, orchestration systems, memory architectures, retrieval systems, evaluation pipelines, and enterprise-grade backend infrastructureComfortable integrating with enterprise software, APIs, ERPs, and operational systems in real-world business environmentsBonus if you have exposure to procurement, supply chain, manufacturing, or operational automation systemsCompensationEquity, standard vestingNo salary until first fundraising roundWorking styleWe believe the future of operations will be autonomous. At PeakControl, we move fast, iterate relentlessly, and take full ownership while building the AI operating layer that will redefine how procurement and supply chains run in the next decade. This role carries real weight on the strategic, architectural, and AI decisions that will shape where the company goes: which agents we build, how they reason and learn, how the platform scales. We care about what you can do, not where you learned to do it. We're looking for builders who want to shape that direction, not maintain someone else's...and have fun doing it.

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.Role OverviewWe are seeking an experienced AI Data Engineer to design, develop, and deploy innovative data and machine learning solutions that drive customer engagement, retention, and lifetime value (LTV). This role will focus on building scalable data pipelines, predictive models, and GenAI-powered applications that enable more personalised trading experiences and support data-driven decision-making across the business.Key ResponsibilitiesCollaborate with the wider marketing department to build meaningful datasets and a centralised data warehouse that will be used for reporting across numerous teams, focused on customer retention and LTV. Develop and own machine learning solutions that specialise in customer personalisation to increase engagement and coordinate with marketing teams towards their strategy and execution across multiple channels, especially around predictive modelling, churn prediction and customer segmentation. Explore the capabilities of Gen AI to develop new apps for our traders that make trading easier and more personalised based on their preferences. Maintain a commercial acumen and find opportunities where technology can be used to increase customer engagement or automate internal tasks. Qualifications & RequirementsStrong expertise in SQL, comfortable with raw data and multiple high-volume datasets such as customer journey, marketing performance or product behaviour. Comfortable creating pipelines and automations with Python to connect multiple endpoints and APIs such as first party databases, marketing platforms or other data collection platforms. Expertise in using Python todeploy machine learning solutions end to end, especially around predictive modelling and customer segmentation. Previous experience in finding customer insights through data analysis, communicating it to different stakeholders and strategizing on how to increase customer engagement and LTV. Capable of creating applications using LLMs that summarise high volumes of data and knowledge of the latest Gen AI use cases. Previous exposure to ETL tools (e.g., dbt, AWS Glue) and cloud environments (preferably AWS, SageMaker). Strong communication skills with the ability to present complex data insights to non-technical stakeholders and support business strategy. Why Join Us?Work with an industry-leading global financial institution. Competitive salary and comprehensive employee benefits. Opportunities for professional growth and career advancement. Collaborative, inclusive, and dynamic work environment. Commitment to innovation and professional excellence. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.Our mission is to provide exceptional products and services to our clients — and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.Positions available across our 25+ global offices — Dubai, Hong Kong, Singapore, London, Sydney, and more. 🌐 Learn more: www.multibankgroup.comMultiBank Group is an equal opportunity employer committed to diversity and inclusion. By submitting your application, you agree that your personal data will be processed in accordance with our Privacy Policy.

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:During your tenure as a Business Analyst, you will demonstrate and develop your capabilities in the following areas:Team with others to produce high quality deliverables to ensure superior client experienceCollect, assimilate, and analyze relevant data and use standard processes and tools to help surface and support solutionsUnderstand basic financial concepts and able to research and find financial and business performance informationConduct in depth research and benchmarking analysis to provide clients and team with insights on best practices and bring forward potential solutionsApply structured thinking and frameworks to organize concepts, identify gaps, and communicate ideas clearly to team members Find and leverage a diverse set of resources that can provide team with insights and potential solutions and share findings with othersPresent an approachable and professional style while engaging and communicating with others in an effort to build lasting relationships across clients and teamsValue and consider the diverse perspectives and backgrounds of colleagues and clientsApply technology fundamentals to client situations and demonstrate basic understanding of new and emerging technologies such as Robotic Process Automation (“RPA”), Artificial Intelligence (“AI”), IoT, Blockchain and cloudUnderstand how a business operates and support in the development and/ or improvement of business processesLeadership CapabilitiesBuild own understanding of our purpose and values while exploring opportunities for impactDemonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talentUnderstand expectations and demonstrate personal accountability for keeping performance on trackDemonstrate ability to own work and deliverables efficiently with minimum supervisionActively focus on developing effective communication and relationship-building skills internally and with clients Seek ways to provide informal coaching and guidance to peers and share knowledge and skills with wider audiencesRequired majorsIndustrial engineering, Electronics engineering, Economics, Systems Engineering , Computer engineering, Software engineering, Computer Science, Management Information Systems, IT, Finance, Business Administration, Data, Analytics, Machine Learning, Business Administration, Information Systems, Business Management, Artificial Intelligence, Strategic Management, Business Strategy, Motion or Graphic Design, HR, Management, Administration, Industrial Engineering, Marketing and System Engineering, Finance, Accounting, Mechanical Engineering, Financial Engineering, Language & translation and MathQualifications And Technical CapabilitiesBased in the UAE – UAE NationalUndergraduate degreeMBA or a relevant master’s degree or certificate is a plusFluency in written and spoken English, Arabic is a plusExcellent knowledge in MS office applications especially in PowerPoint, Word and ExcelExcellent communication and people skills, with a strong emphasis on team workingAbility to operate and understand excellent project and program management disciplines including production of project plans and key quality program deliverablesStrong administrative and numeracy skills and ability to analyze complex data with good attention to detailsAbility to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hoursWillingness to travel (required)

DescriptionMohamed bin Zayed University of Artificial Intelligence (MBZUAI) is looking for passionate and highly motivated Faculty. The successful candidates will be responsible for delivering high-quality instruction, mentoring students, contributing to curriculum development, and actively engaging in interdisciplinary research. Faculty members will also have the opportunity to collaborate with leading AI researchers, work on cutting-edge projects, and contribute to the university's growth as a hub for AI excellence.The Department of Machine Learning is expanding and we invite candidates at all levels (Assistant, Associate and Full Professor) to apply.The Department of Machine Learning undertakes rigorous, high-impact, and original research. Research topics include, but are not limited to; machine learning for large models, trustworthy AI, explainable AI, deep learning, reinforcement learning, optimization, collaborative learning, representation learning, theoretical machine learning, and causality.About MBZUAI – A Global Leader in AI Research and EducationMBZUAI is the world’s first university dedicated exclusively to AI and is rapidly emerging as a global leader in the field. Since its establishment in 2020, MBZUAI has grown into a top-ranked AI institution, currently hosting 80+ world-class faculty and 330+ graduate students and ranking among the top 10 AI universities worldwide.With ambitious plans to expand from 8 to over 20 AI departments and grow its faculty from 84 to 300 by 2030, MBZUAI is on a fast-track growth trajectory. By integrating academia, industry, and government collaboration, we are driving AI innovation to address real-world challenges in healthcare, sustainability, and beyond.Why Join MBZUAI? Top-Tier Compensation: Competitive salaries aligned with leading global academic institutionsFunding: MBZUAI empowers researchers with resources and academic freedom, fostering groundbreaking AI advancements in an environment of innovation and independent inquiry.Exceptional Benefits:Comprehensive health & life insuranceRelocation support for international facultyState-of-the-Art Research Facilities: Cutting-edge AI labs and high-performance computingLive in Abu Dhabi: World’s safest city, year-round sunshine, rich culture, and modern amenitiesIndustry & Government Collaborations: Work with top AI researchers, leading tech firms, and policymakersQualificationsThis position requires a PhD in Computer Science or a closely related field. Candidates should have demonstrated excellence in conducting innovative and impactful research, and an interest in mentoring students.Application InstructionsTo Apply For This Position, Please Submit The FollowingCover letterCurriculum VitaeStatement of research vision and interestsStatement of teaching philosophy and experienceList of publicationsReference letters or the names and contact details for three referees (where referee details are provided, each referee will be contact to upload their reference letters via Interfolio)MBZUAI's mission includes fostering a diverse academic community. MBZUAI is an equal opportunity employer. The university actively recruits faculty from around the world, aiming to create an international and inclusive environment that reflects a wide range of cultures and perspectives.Be a part of AI’s future – apply today at MBZUAI!#MBZUAI #careeropportunities #AIEqual Employment Opportunity StatementMohamed bin Zayed University of Artificial Intelligence shall abide by the requirements of 41 CFR60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.