Business Analyst - Procurement & ERP

We are seeking a highly analytical and client-focused Business Analyst to support the successful delivery of AI-driven solutions. Reporting to the Director - Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.RequirementsClient Requirements Gathering & AnalysisEngage with clients to understand business objectives, challenges, and requirementsTranslate business needs into clear functional requirements, workflows, and specificationsDocument use cases, requirements, and deliverables throughout the project lifecycleData Analysis & ReportingAnalyze operational and client data to identify trends, performance gaps, and opportunities for improvementGenerate actionable insights to enhance delivery processes and customer engagementDevelop reports, dashboards, and visualizations using tools such as Excel, Power BI, or TableauProcess Improvement & OptimizationIdentify and implement process improvements to enhance efficiency, quality, and client satisfactionCollaborate with cross-functional teams to streamline and standardize delivery processesSupport the implementation of best practices in project management, documentation, and communicationStakeholder Management & CollaborationAct as a liaison between client-facing and technical teams to ensure alignment on requirements and delivery timelinesWork closely with Product, Engineering, and Customer Success teams to ensure successful solution deliveryFacilitate workshops, meetings, and training sessions while documenting outcomes and feedbackRequirementsBachelor's degree in Business, Computer Science, Finance, or a related fieldMinimum 3 years of experience as a Business Analyst or in a similar role within a technology-driven environmentStrong experience in Procurement and/or ERP implementation projectsStrong analytical and problem-solving skills with the ability to translate business requirements into actionable solutionsExcellent written and verbal communication skills with the ability to effectively engage both technical and non-technical stakeholdersStrong presentation skills and the ability to communicate clearly and professionallyAbility to communicate business concepts, processes, and ideas concisely while adapting to different audiencesProficiency in data analysis and visualization tools such as Excel, Power BI, or TableauFamiliarity with project management tools such as Jira or AsanaKnowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantageWhat We Look ForPerformance-driven professionals who thrive in dynamic and fast-paced environmentsStrong customer focus and stakeholder management skillsCuriosity, adaptability, and a passion for innovationA collaborative mindset with a bias for action and continuous improvementBenefitsAn open, diverse, and inclusive environment that encourages innovation and personal growthStructured learning and development opportunitiesExposure to cutting-edge AI and high-impact projectsHybrid work policy providing flexibility between office and homeCompetitive compensation package with healthcare, education support, leave benefits, and additional perksIf you can confidently demonstrate that you meet the above criteria, we would love to hear from you.