Salesforce AI & Automation Associate

About KompetenzaKompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.Role OverviewWe are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs.This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.RequirementsKey ResponsibilitiesAI & Automation DevelopmentSupport the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutionsAssist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case managementWork with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools)Learn how to integrate AI-powered workflows across different platforms to improve efficiencyCustomer Engagement & AI MentorshipWork directly with clients to understand their needs and guide them through the AI journeyAssist in training client teams on using AI-powered service and sales toolsHelp design and implement custom AI solutions based on business requirementsProvide ongoing support and mentorship to customers at every stage of AI adoptionWorkflow & Process OptimizationAssist in building and automating customer interactions using AI-driven toolsSupport cross-platform AI integrations, including non-Salesforce automation solutionsWork with senior engineers to test, refine, and improve AI-powered service experiencesLearning & CollaborationStay updated on AI trends inside and outside the Salesforce ecosystemCollaborate with sales, service, and technical teams to implement AI solutionsParticipate in training sessions and mentorship programs to develop expertise in AI and automationKey RequirementsTechnical Skills Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus)Some experience or coursework in AI, automation, or workflow toolsInterest in AI-powered customer service tools, chatbot development, and automation platformsFamiliarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus Eagerness to learn new technologies and work across multiple AI ecosystemsSoft Skills & ExperienceWillingness to learn quickly and adapt to new AI technologies Comfortable working directly with clients and providing AI mentorship Excellent communication skills to explain AI-driven solutions to non-technical users Problem-solving mindset with attention to detail and structured thinking Curiosity and passion for AI, automation, and customer service improvementWhy Join Kompetenza R&D? Great entry point into the AI & automation space Work with cutting-edge AI technologies inside and outside the Salesforce ecosystemHands-on experience with real-world AI and automation projectsOpportunity to be customer-facing and mentor businesses on AI adoptionOption to move to AI Centre of Competence in Dubai Q3-Q4 2025 BenefitsWhy Join Kompetenza?✅ Transition from recruitment to IT business development - grow your career in high-value IT sales. ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand. ✅ High earning potential - competitive salary with commission-based incentives. ✅ Global exposure - work with enterprise clients across the UAE, UK, EU, and the US. ✅ Remote-friendly work environment - flexible working location and schedule