Product Manager

About CNTXT AICNTXT AI is a UAE-based Data and AI company helping organizations become AI-ready through sovereign, end-to-end solutions built in the region and designed to scale globally.We provide secure data services, custom AI solutions, and industry-specific applications that simplify AI adoption and enable seamless deployment. Our expertise spans the full AI lifecycle — from data advisory, labeling, and annotation to advanced machine learning and intelligent applications. With Arabic-first, domain-specific innovation, CNTXT AI delivers practical AI solutions that help enterprises and governments reduce costs, accelerate growth, and maintain full control over their data.Munsit is CNTXT AI's flagship Arabic Voice AI platform, built to enable organizations to leverage state-of-the-art Arabic speech recognition, transcription, voice intelligence, and conversational AI capabilities across multiple dialects and industries.About the RoleCNTXT AI is seeking a Product Manager, Customer Experience (CX) to own and optimize the end-to-end customer journey for Munsit.This role sits at the intersection of Product, Customer Success, Operations, UX, and AI, ensuring customers achieve maximum value from Munsit while driving adoption, retention, and customer satisfaction.The ideal candidate is obsessed with customer outcomes, highly analytical, and capable of translating customer feedback into product improvements and scalable customer experience programs.You will work closely with customers, product teams, engineering teams, AI teams, and commercial teams to continuously improve the customer journey across onboarding, implementation, adoption, support, and expansion.Key ResponsibilitiesCustomer Journey OwnershipOwn the complete customer lifecycle for Munsit, including:EvaluationOnboardingImplementationAdoptionRetentionExpansionMap and optimize customer journeys across different customer segments.Identify friction points and opportunities for improvement.Develop strategies to increase customer engagement and product adoption.Voice of Customer (VoC)Establish structured customer feedback programs.Conduct:Customer interviewsUser research sessionsCustomer advisory boardsFeedback workshopsAnalyze customer needs and translate insights into product requirements.Advocate for customers throughout the product development process.Product Experience OptimizationDefine and improve:User onboarding experiencesSelf-service experiencesCustomer education journeysProduct adoption workflowsWork closely with UX and Engineering teams to improve usability and customer satisfaction.Drive initiatives that reduce customer effort and improve time-to-value.Product Requirements & RoadmapConvert customer insights into:Product requirementsUser storiesFeature enhancementsCollaborate with Product and Engineering teams on roadmap prioritization.Ensure customer needs are reflected in future product development.Customer Success & AdoptionPartner with Customer Success and Sales teams to:Improve customer onboardingIncrease feature adoptionImprove customer retentionDevelop frameworks for measuring customer health and engagement.Support enterprise customer implementations when required.Data & AnalyticsDefine and monitor key CX metrics including:NPSCSATCESRetentionProduct adoptionFeature utilizationChurnBuild dashboards and reporting frameworks.Use data to identify trends and drive improvements.AI & Voice Experience EnhancementDevelop deep understanding ofArabic speech recognitionVoice AI systemsConversational AICustomer interaction workflowsIdentify opportunities to improve customer experiences through AI-powered features.Work with AI teams to improve product performance based on customer feedback.Required Qualifications4–8 years of experience in:Product ManagementCustomer ExperienceCustomer SuccessProduct OperationsSaaS Product ManagementExperience working with B2B SaaS, AI, or technology products.Strong understanding of customer journey mapping and CX frameworks.Experience gathering and prioritizing customer requirements.Excellent communication and stakeholder management skills.Preferred QualificationsExperience working with:AI productsVoice AIConversational AIContact center technologiesSpeech technologiesExperience in enterprise software environments.Experience with:Product analytics toolsCRM platformsCustomer success platformsArabic language proficiency is highly desirable.What Success Looks LikeWithin the first 12 months, the successful candidate will:Establish a measurable customer experience framework for Munsit.Improve onboarding and adoption processes.Increase customer satisfaction and retention.Build a structured Voice of Customer program.Drive product improvements based on customer insights.Become the internal champion for customer experience across the organization.Why Join CNTXT AIHelp shape the future of Arabic Voice AI.Work on one of the region's most innovative AI products.Collaborate with world-class AI engineers, product leaders, and enterprise customers.High-impact role with direct influence on product strategy and customer success.Opportunity to build the customer experience foundation for a rapidly scaling AI platform.